Q1. Do I need an appointment to bring in my computer for repair?
Q2. What do I need to bring with me when dropping off my computer?
Q3. How much do you charge to look at my computer and tell me whats wrong with it?
Q4. Do you service businesses?
Q5. Do you service Macs?
Q6. Do you service iPods?
Q7. Do you service laptops?
Q8. Do you make house calls?
Q9. How long will it take to get my computer back?
Q10. If I need my job completed right away, is that possible?
Q11. I'm interested in getting a website made, what do I need to do?
Q12. I'm not exactly sure what is wrong with my computer, can you still help me if I can't explain the issue?
Q13. I'm worried about what my child / spouse / employees are doing on the internet, what can I do?
Q14. If I can't be without a computer while mine is being fixed, can you offer me a rental?
Q15. Do you have parts for sale?
Q16. I accidently deleted some important files, is there anyway to get them back?
Q17. I am not the most computer literate person, do you offer tutoring?
Still have questions? Feel free to email us, call us, or stop in!
Answers
A1. No. You can just bring in your computer to our shop, no appointment necessary.
A2. If you are bringing in a desktop computer, all you need to bring in is the tower and any CD's you can find that belong to it (cables and monitors are not needed).
If you are bringing in a laptop, please be sure to bring in the charger as well as any CD's you can find. We do not need your laptop case.
Also, if you are having a problem with a specific device (ex. can't connect with your wifi card) please bring in that device.
A3. If you bring in your computer to our shop, our basic diagnosis is FREE! We set up your computer in front of you and our medics assess your issues on the spot. If we need to swap out any parts or hardware to diagnose your problems, we charge a minor fee that is refunded if you choose to go ahread with the repair.
A4. Yes. We specialize in supporting small to medium sized businesses in all of thier technology needs. We can do everything from the ground up if you are moving into a new office, or we can maintian your current offices computers and network. We even offer service contracts to save on your IT costs.
A5. Yes, we work on Mac Laptops and Desktops. We can even make Macs and PC's work together in your network.
A6. Yes, we can fix your iPod. We can even replace your iPod's battery if it can't hold a charge.
A7. Yes, we are a full service laptop repair center. We can even fix your laptops power jack if it is loose or malfunctioning or order any parts (ex. batteries, chargers, etc.) you may need.
A8. Yes. We can dispatch our medics to your home or business to fix any problems you may have.
A9. It depends on the issue... most repairs are done within 2-5 business days and sometimes even sooner! Advanced hardware repairs or repairs that require custom ordered parts can take longer depending on the severity of the issue. We take pride in having extremely fast turn-around and in many cases we have fixed our customers computers on the spot for them.
A10. The computers that come into our operating room are worked on in a "first come first serve" basis. If your issue requires immediate attention we offer an Emergency Rush Service for an additional fee. Please let us know when you drop off your machine or when you are scheduling a housecall that you require that service.
A11. Each website that we do is customized to you or your businesses specific needs. We can create anything from a simple one page "business card extension" website to a robust E-Commerce shopping website that you can log in to, add products, and maintain the site yourself with no technical knowledge. What we need from you is a detailed list of your needs and wants and we will give you a rough estimate based on your ideas. After that estimate is approved, we give you a half hour of free consulting to choose a proper domain name for your website and hone your ideas. When the brainstorming is completed, we will work on making your site into a reality.
A12. Sure! When you bring in your machine to our office, we set it up right in front of you and go over all of the issues we can see. This way you can describe the problems you are having with the computer in the best way possible.
A13. This is a pretty common question we are asked here at PC Med Center. If you are trying to keep tabs on someone who is using your computer, we offer some amazing special software that allows the owner to see everything the user is doing with their computer. It records chat conversations, emails, websites visited, and even can take screen captures. All of this is completely undetectable by the computer user and can be viewed from any other computer over the internet.
We also offer investigative services for people who didn't have this software installed and are interested in some insight into what people are doing on their computer.
A14. Yes. We have rental laptops that are available for a daily or weekly usage. Our rental laptops all have wireless internet cabability and come with the full Microsoft Office Suite installed so you can still run your business or do your school work with limited hassel and interruption.
A15. PC Med Center isn't a retail store in the typical sense of the word, but we do stock a lot of parts that are needed for most of the repairs we do. This is to reduce waiting time for our repair jobs. If you are in need of a part, give us a call or stop in, we might just have what you're looking for!
A16. Yes, in many cases we can recover deleted data. If you are in this predicament, we recommend you stop using the computer immediately. The more you use the computer after you deleted the files the more difficult it becomes and less likely we can achieve the results you desire. Again, stop using the computer immediately and bring it in to our shop for your best chances of recovery.
A17. Yes. We offer one on one tutoring in our office, in your home, or in your business on a variety of topics. Let us know what you are interested in learning and we can create a curriculum for you.